Return & Refund Policy

Thank you for shopping at Vastrame Fashion. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

  1. Returns:

    • You have 3 days from the date of delivery to initiate a return.
    • To be eligible for a return, the item must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
    • Please note that certain items, such as undergarments, swimwear, and earrings, are not eligible for return due to hygiene reasons.

  2. Return Process:

    • To initiate a return, please contact our customer support team with your order details and reason for return.
    • Our team will guide you through the return process and provide you with a return authorization.
    • Share The image of the Received Product and Shipping Lable.
    • Share Order Unboxing Video. (Compulsory For Wrong Product).
    • Please ensure that the item is securely packed to prevent damage during transit.

  3. Return Shipping:

    • The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective item.
    • We recommend using a trackable shipping service to ensure the safe and timely return of the item.
    • Self Return Optional : Vastrame Fashion
      Hall No. 321, Creation Plaza 1, Sitanagar Chock, Punagam, Surat, Gujarat - 395010
      Mo. 7285013646

  4. Refunds:

    • Once the returned item is received and inspected, we will notify you of the status of your refund.
    • Return/Exchange/Refund will be initiated after the Product is Received or verify by us.
    • If your return is approved, a refund will be processed to the Online UPI payment method.
    • Please note that it may take 1-2 days for the refund to be reflected in your account, depending on your bank or payment provider.

  5. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

  6. Damaged or Defective Items:

    • In the event that you receive a damaged or defective item, please contact us immediately.
    • We will guide you through the return process and provide a replacement or refund, depending on product availability.

  7. Non-Returnable Items:

    • Certain items are not eligible for return, including:
      • Undergarments, swimwear, and earrings
      • Items that have been used, worn, or washed
      • Items without their original packaging or tags

  8. Customer Support:

    • If you have any questions or concerns regarding the return process, please contact our customer support team. We are here to assist you and ensure a smooth resolution.
    • What's App Chat Support : +91 7285013646

Please note that this Return & Refund Policy applies only to purchases made directly from Vastrame Fashion. If you have purchased our products from a third-party retailer, please refer to their return and refund policies.